We are usually asked about

About The Planners

Can I customize the cover?

For 2019 we do not accept any customization. But you have 4 pretty cover choices to choose from that is elegant with gold finish!

About Orders and Payments

Do I need to create an account to place order?

No, no hassle for that. 🙂 Proceed to question below.

How do I place an order?

Once you decide to get a planner for yourself/friends/siblings and the quantity, click “Add to Cart”. From there, you may continue shopping or proceed to checkout and make payment via SenangPay (credit card, debit card & bank transfer available).

How do I know if my order is confirmed?

Be sure to check your email for your order confirmation! (This may take 1-2 working days upon submission.)

About Delivery and Postage

Will my planner be safe and in good condition?

Yes, hopefully! Your planner is packed in a box and then wrapped nicely in a waterproof plastic. We wish we can avoid the plastic but there’s no good alternative at the moment. Please do reuse or recycle the box and throw the plastic properly 🙂

What shipping methods are available?

We ship locally and internationally via My Parcel Asia. They link us to any courier available and therefore the great shipping rates! You may track your parcel thru the website HERE.

How long will it take to get my package?

For pre-orders, we will start shipping in November 2018.

We ship on the next business day your order is made. You will be notified via email of your tracking codes. Your Everyday Planner will be shipped from Selangor, Malaysia and it will be in your mailbox in 2-7 business days in Malaysia and 7-12 business days internationally (though some countries may take longer, don’t worry just check with your tracking code).

 

Do you ship to other countries that are not listed?

Yes, if you want us to! However, please email us first so we can discuss the shipping fees, duties and taxes before you confirm your order.

About Cancellation and Return Policy

If I changed my mind, can I change my order?

Decided you want the other cover style, or another planner type? As long as your parcel is not packed and shipped, you can. But you will need to contact us ASAP because we pack it on the same day as your order and deliver it the next day. You can contact us immediately at hello@everydayplanners.com or go to our Intagram or Facebook.

*We will not refund the price difference if the substitute item is at a lower price. However, customers will have to pay for the additional balance if substitute is at a higher price. Changes will only be confirmed once payment is made. Otherwise, shipping will be postponed to the next month.

Can I cancel my order?

You have the right to cancel your order up until you have made your payments. If you have already paid, however, the right to withdraw is no longer in force. The planners may contain misprints, and EverydayPlanners Venture disclaims all responsibility for what that could cause.

Can I return a product?

Products may not be returned or exchanged. We take quality very seriously and each product that leaves our store has been looked over a dozen times. Once a book is shipped and finds its way to you, we can’t guarantee that it’ll stay in perfect, top-notch condition. We do hope that each customer receive a beautiful and well-kept product. We hope you understand our no exchanges or returns policy and the reasoning behind it. If you find yourself in the worst case scenario, do email us with photos of evidence, and we may send you a PDF copy of your purchase for you to print yourself.

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